HOW DO I MAKE A RETURN?
PLEASE NOTE THAT DUE TO COVID WE ARE CURRENTLY NOT ACCEPTING ANY RETURNS UNTIL FURTHER NOTICE
If you have any questions or concerns regarding your purchase please email us at firstname.lastname@example.org
I Have Received a Damaged Product
If you happen to receive a damaged shipment, please notify us within Five (5) days from the arrival date. Proof of the damaged shipment is required and we will replace any damaged products within the active exchange period.
We offer FREE domestic USA shipping on order $50+ USD.
Please allow up to 5 business days for orders to be processed. Extended processing times may occur surrounding new product launches, sales, and any time high-volumes of orders are being place.
For orders shipped in the USA that are under $50 USD, we offer a flat rate shipping and handling fee of $6.99 for First Class delivery and $10.99 for Priority (expedited)*.
*Please know if selecting expedited shipping that only the shipping is expedited, this does not speed up any processing times on our end. Due to Covid, expedited shipping still may be delayed until further notice regardless of expedited status.
Shipments are sent out any of the following USPS First Class, USPS Priority, UPS Domestic, UPS International, DHL or Direct Link Worldwide depending on the weight and destination of your package. A tracking number will be issued to your email once your order is ready for shipment.
Johnny Concert is not responsible for any Country's duty taxes or fees that may be associated with delivery. You the customer is required to pay these fees. 5% handling fee may apply to International orders.
We currently ship to the following continents:
For the most accurate shipping rates and eligibility if we ship to your country, please enter your shipping details on the checkout page.
What type of payment do you accept?
We accept all major credit cards through Shop Pay (our Shopify store), PayPal, and Afterpay. All orders are securely processed through our website and/or third party platforms depending on your preferred checkout method.
All prices are in USD($)
Does Johnny Concert test on animals?
Absolutely NO! We have been a Cruelty-Free brand since we started and do not support any forms of animal testing nor purchase ingredients from suppliers that perform animal testing. We are proud to be certified Cruelty-Free by Leaping Bunny and the PETA Caring Consumer Program.
Are Johnny Concert products Vegan?
Our entire product line is 100% Vegan meaning our products do not contain any animal derived ingredient or by-product including carmine, beeswax, lanolin, hydrolyzed silk, collagen, honey, etc. For a full list of ingredients in cosmetics that may contain animal and their by-products please view our Animal By-Product Glossary.
Are Johnny Concert products natural?
At Johnny Concert, we infuse our cosmetics with natural* and organic ingredients as much as possible. Cosmetic companies tend to define ‘natural’ in varying ways. Johnny Concert defines “natural ingredients” as including “plant, mineral, or microbial ingredients present in or produced by nature; produced using minimal physical processing; directly extracted using simple methods, simple chemical reactions or resulting from naturally occurring biological processes.”
*Natural ingredients may be susceptible to allergies. Please familiarize yourself with our ingredients before using or we advise doing a patch test, if any reaction occurs discontinue use immediately.
Are Johnny Concert products Organic?
At Johnny Concert, we use a high percentage of Certified Organic ingredients and source raw materials from vendors that do not use harmful pesticides. When viewing our ingredient list, any ingredient with an asterisk (*) next to it indicates that it is an Organic Ingredient.
What is the shelf life of Johnny Concert products?
The shelf life of our products is approximately 6-12 months but there are many factors determining the shelf life of natural skincare products devoid of synthetic preservatives. These guidelines are valid only when the products are under proper handling and storage (i.e. no direct sunlight, extreme temperatures or similar).
I have re-ordered the same product but it is slightly different
Due to the qualities of natural ingredients, it is possible to have a slight variation in color or the viscosity of a product. Seasonal temperature changes can also affect the consistency and natural properties of our products.
I am a makeup artist/ influencer / Blogger looking to review Johnny Concert products
Thank you for your interest with our brand! We apologize that we can not respond to every email received, please feel free to contact us for consideration along with your pitch and if we deem it a good fit we will follow up. If you would like to join us as a Brand Ambassador you can submit an application with us here.
Please read this entire Agreement to understand our Privacy, Terms & Conditions. By using and navigating our website you are consenting to our policies.
Johnny Concert, LLC may modify any of the Terms and Conditions of this Agreement at any time and at our sole discretion.
Johnny Concert, LLC understands that the privacy of your personal information is important to you. This notice explains how your data will be used and shared by Johnny Concert, LLC. By visiting johnnyconcert.com and redirecting sites you accept the policies and practices described in this Agreement.
Your personal information is collected when you sign in to johnnyconcert.com and/or redirecting links to johnnyconcert.com including reAffiliate accounts through GoAffPro, upon login and account registration with Johnny Concert, LLC, when you make a purchase from our site, or when contacting us. Additional personal identification information such as username, password, billing information, and contact information may also be collected in order to offer you Johnny Concert, LLC products, and services. This information will be used to fulfill your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve our website and services and to keep you updated on your orders and to personalize your shopping experience.
To keep you informed, you may also receive notifications of special promotions, new products, updates or and new additions to Johnny Concert from our third-party associates. Unless you opt out of receiving promotional materials, from time to time we may send you information by email to the address you provided. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. Because of the nature of the Internet, data may pass through any country including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.
We do not rent or sell your personal information to parties not associated with fulfilling your order unless sharing this information is necessary to provide you with Johnny Concert, LLC products or is required by law.
If you do not wish cookies to be saved on your system, you may change your browser’s settings so that your computer does not accept them. If cookies are disabled, however, you will not be able to purchase from our website and we will not be able to recognize you as a registered user.
Links to Other Websites:
Johnny Concert, LLC does not control any third-party websites and we are not responsible for these sites’ use of personal information. We encourage you to become familiar with the privacy practices of any linked site.
Johnny Concert uses Shopify to securely process all orders and third party programs to accurately process and ship your order. We do not keep, store, share or have any access to your personal credit/debit card information. Please visit Shopify.com for more information about their safe and secure check out policy.
Copyright and Trademark Notice:
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Johnny Concert, LLC. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Limitation of Liability
Johnny Concert will not be liable for indirect or accidental damages and any results of “intent of harm” with our products, services, and our website.
Due to each individual having their own allergies and reactions to ingredients in products, we ask that you thoroughly review our ingredients before purchase. By moving forward with your purchase order directly on our website(s), shops, or through a third party (authorized shop, authorized retailer, official stocklist), you hereby indemnify hold harmless Johnny Concert and their subsidiaries, brand ambassadors, artists, affiliates, directors, officers, employees, agents, shareholders, partners, members, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees any or all of the foregoing hereinafter referred to as “Losses”) harmless from any and all legal actions, damages, medical injuries, or any liabilities incurred, and further agrees and warrants that you will comply with all local, state and federal laws. We make no claim that the operation of our products, program and our website will be error-free and we will not be liable for any interruptions, personal injuries, product mislabeling, product claims, or errors.
The laws of the state of California shall govern this Agreement. Should there be any legal dispute between the parties, then both parties agree to take the matter before arbitration/mediation in Los Angeles County, California, should Johnny Concert request arbitration/mediation in lieu of formal legal process. Both parties mutually agree that the sole legal venue for all disputes shall be in the Los Angeles District Court of California.
Johnny Concert has the right to change any information, materials, ingredients, packaging specs, prices, and fees on their website without notice.
All prices are in US dollars (US$).