If you have any questions or concerns regarding your purchase please email us at info@johnnyconcert.com

If you are not satisfied with a purchase, we kindly ask you to return the product at your own expense. Upon receipt, we will issue a refund, minus the original shipping cost.

If you have received an item that is damaged or unsatisfactory, please notify us within Five (5) days from the arrival date. Proof of the damaged shipment is required and we will replace any damaged products within the active exchange period.

We provide complimentary ground shipping on all domestic orders within the United States of America that total $50 or more USD.

Please allow 5-7 business days for order processing. During new product launches, sales, or high-order volumes, processing times may be extended.

For domestic orders under $50 USD, we offer flat-rate shipping and handling fees: $6.99 for USPS First Class delivery and $10.99 for Priority (expedited). Please note, choosing expedited shipping only affects shipping speed, not processing times on our end.

Shipments are handled by carriers such as USPS First Class, USPS Priority, UPS Domestic, UPS International, or Direct Link Worldwide, depending on package weight and destination. Once your order is ready for shipment, a tracking number will be sent to your email.

Please be aware that Johnny Concert is not accountable for any duty taxes or fees associated with delivery to your country. Customers are responsible for these fees. Additionally, a handling fee may apply to international orders.

Kindly note that we do not ship to all countries. To confirm whether we ship to your region, please enter your shipping address at checkout.

We accept all major credit and debit cards through Shop Pay, PayPal, and Afterpay. All orders are securely processed via our Shopify store and/or third party platforms depending on your preferred checkout method.

Absolutely NO! We have been a Cruelty-Free brand since we started and do not support any forms of animal testing nor purchase ingredients from suppliers that perform animal testing. We are proud to be certified Cruelty-Free by Leaping Bunny and  PETA Caring Consumer Program.

Our entire product line is 100% Vegan meaning our products do not contain any animal derived ingredient or by-product.

At Johnny Concert, we infuse our cosmetics with natural* and organic ingredients as much as possible. Cosmetic companies tend to define ‘natural’ in varying ways.

Johnny Concert defines “natural ingredients” as including “plant, mineral, or microbial ingredients present in or produced by nature; produced using minimal physical processing; directly extracted using simple methods, simple chemical reactions or resulting from naturally occurring biological processes.” 

*Natural ingredients may be susceptible to allergies. Please familiarize yourself with our ingredients before using and we advise doing a patch test, if any reaction occurs discontinue use immediately.

At Johnny Concert, we use a high percentage of certified organic ingredients and source organic and raw materials from vendors that do not use harmful pesticides. When viewing our ingredient list, any ingredient with an asterisk (*) next to it indicates that it is an organic ingredient.

The shelf life of our products is approximately 6-12 months but there are many factors determining the shelf life of natural skincare products devoid of synthetic preservatives.

These guidelines are valid only when the products are under proper handling and storage (i.e. no direct sunlight, extreme temperatures or similar).

Due to the qualities of natural ingredients, it is possible to have a slight variation in color, viscosity, or scent of a product. Seasonal temperature changes can also affect the consistency and natural properties of our products.

Thank you for your interest with our brand! We apologize that we can not respond to every email received, please feel free to contact us for consideration along with your pitch and if we deem it a good fit we will follow up. If you would like to join us as a Brand Ambassador you can submit an application with us here. 

Please read this entire Agreement to understand our Privacy, Terms & Conditions. By using and navigating our website you are consenting to our policies.

Johnny Concert, LLC may modify any of the Terms and Conditions of this Agreement at any time and at our sole discretion. 

Johnny Concert, LLC understands that the privacy of your personal information is important to you. This notice explains how your data will be used and shared by Johnny Concert, LLC. By visiting johnnyconcert.com and redirecting sites you accept the policies and practices described.


Privacy:

Your personal information is collected when you sign in to johnnyconcert.com and/or redirecting links to johnnyconcert.com including reAffiliate accounts through GoAffPro, upon login and account registration with Johnny Concert, LLC, when you make a purchase from our site, or when contacting us. Additional personal identification information such as username, password, billing information, and contact information may also be collected in order to offer you Johnny Concert, LLC products, and services. This information will be used to fulfill your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve our website and services and to keep you updated on your orders and to personalize your shopping experience.

To keep you informed, you may also receive notifications of special promotions, new products, updates or and new additions to Johnny Concert from our third-party associates. Unless you opt out of receiving promotional materials, from time to time we may send you information by email or text messages to the address you provided. You may unsubscribe from our notifications by following the unsubscribe instructions in any email or reply "STOP" to any text messages you receive from us.

In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. Because of the nature of the Internet, data may pass through any country including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.

We do not rent or sell your personal information to parties not associated with fulfilling your order unless sharing this information is necessary to provide you with Johnny Concert, LLC products or is required by law.


Cookies:

A cookie is a small data file that is automatically saved on your computer’s hard drive when you visit a website. These cookies may contain information used to record the websites you visit. Johnny Concert, LLC uses cookies to give you a personalized shopping experience.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. If you have signed up with johnnyconcert.com, cookies allow our website to recognize you when you return and give you access to your personal account options. Cookies also let our website remember the contents of your Shopping Cart, allowing you to place orders more easily. We may also use cookies to keep track of the ways in which customers find us and navigate through our website. This information will be used internally to help us determine where improvements can be made to our online store.

If you do not want cookies to be saved on your system, you may change your browser’s settings so that your computer does not accept them. If cookies are disabled, however, you will not be able to purchase from our website and we will not be able to recognize you as a registered user.


Links to Other Websites:

Johnny Concert, LLC does not control any third-party websites and we are not responsible for these sites’ use of personal information. We encourage you to become familiar with the privacy practices of any linked site.

Johnny Concert uses Shopify to securely process all orders and third party programs to accurately process and ship your order. We do not keep, store, share or have any access to your personal credit/debit card information. Please visit Shopify.com for more information about their safe and secure check out policy.


Copyright and Trademark Notice: 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Johnny Concert, LLC. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Limitation of Liability

Johnny Concert will not be liable for indirect or accidental damages and any results of “intent of harm” with our products, services, and our website.

Due to each individual having their own allergies and reactions to ingredients in products, we ask that you thoroughly review our ingredients before purchase. By moving forward with your purchase order directly on our website(s), shops, or through a third party (authorized shop, authorized retailer, official stocklist), you hereby indemnify hold harmless Johnny Concert and their subsidiaries, brand ambassadors, artists, affiliates, directors, officers, employees, agents, shareholders, partners, members, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees any or all of the foregoing hereinafter referred to as “Losses”) harmless from any and all legal actions, damages, medical injuries, or any liabilities incurred, and further agrees and warrants that you will comply with all local, state and federal laws. We make no claim that the operation of our products, program and our website will be error-free and we will not be liable for any interruptions, personal injuries, product mislabeling, product claims, or errors. 

The laws of the state of California shall govern this Agreement. Should there be any legal dispute between the parties, then both parties agree to take the matter before arbitration/mediation in Los Angeles County, California, should Johnny Concert request arbitration/mediation in lieu of formal legal process. Both parties mutually agree that the sole legal venue for all disputes shall be in the Los Angeles District Court of California.

Johnny Concert has the right to change any information, materials, ingredients, packaging specs, prices, and fees on their website without notice.

All prices are in US dollars (US$).